Frequently Asked Questions
Get answers to frequently asked questions.
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- Contact Information
- Company Information
- Policy Information
Contact Information
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Who can I contact about my Brighthouse Financial policy?
- As part of the ongoing transition, annuity and life insurance support questions are serviced by MetLife, Inc. and its affiliates.
If you work with a financial professional, you can contact that financial professional at your discretion. - Alternatively, contact us using the phone numbers listed below:
Life Insurance Policies:1-800-638-5000Individual Annuities:1-800-638-7732Disability Policies:1-800-929-1492Total Control Account:1-800-638-7283Group Annuities:1-800-560-5001All Other Products:1-800-638-5433
- As part of the ongoing transition, annuity and life insurance support questions are serviced by MetLife, Inc. and its affiliates.
Company Information
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Who is Brighthouse Financial?
- Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
With operations headquartered in Charlotte, NC, we are a FORTUNE ® 500 company with more than 2 million customers and approximately 2.5 million annuity contracts and insurance policies in-force.1 Learn more about our story here.
- Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
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Is Brighthouse Financial an independent company?
- Yes. Brighthouse Financial, Inc. was formerly part of MetLife, Inc. We officially spun off from MetLife, Inc. on August 4, 2017 through the distribution of Brighthouse Financial, Inc. common stock to MetLife, Inc. shareholders and began trading on Nasdaq under the symbol “BHF” on August 7, 2017.
Brighthouse Financial has received strong insurer financial strength ratings from the nation’s top independent rating agencies – view our ratings and learn more about our financial strength here.
- Yes. Brighthouse Financial, Inc. was formerly part of MetLife, Inc. We officially spun off from MetLife, Inc. on August 4, 2017 through the distribution of Brighthouse Financial, Inc. common stock to MetLife, Inc. shareholders and began trading on Nasdaq under the symbol “BHF” on August 7, 2017.
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Which former MetLife, Inc. subsidiaries make up Brighthouse Financial?
- Entities that were separated from MetLife, Inc. and became Brighthouse Financial include Brighthouse Life Insurance Company (formerly MetLife Insurance Company USA), Brighthouse Life Insurance Company of NY (formerly First MetLife Investors Insurance Company) and New England Life Insurance Company. Learn more about our history here.
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Why was Brighthouse Financial spun off from MetLife, Inc.?
- In January 2016, MetLife, Inc. announced that it was planning to spin off a substantial portion of its U.S. Retail business, which was rebranded as Brighthouse Financial. The spin-off was completed in August 2017 and resulted in Brighthouse Financial becoming one of the largest providers of annuities and life insurance in the U.S. As a separate company, Brighthouse Financial benefits from being a focused provider of annuity and life insurance solutions with a specialized set of products designed to help customers protect what they’ve earned and ensure it lasts.
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What’s your relationship to MetLife, Inc. today?
- Brighthouse Financial and MetLife, Inc. are two separate, publicly-traded companies. We have been an independent company since August 4, 2017 and have been listed on Nasdaq under the symbol “BHF” since August 7, 2017. MetLife, Inc. divested its remaining ownership stake in Brighthouse Financial in June 2018 and has no other control. Learn more on our Investor Relations page here.
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Where can I learn about investing in Brighthouse Financial?
- Brighthouse Financial, Inc. common stock is traded on the Nasdaq Stock Market under the symbol "BHF". Please visit our Investor Relations page for more information on Brighthouse Financial stock.
Policy Information
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Which policies remained with MetLife, Inc. and which transitioned to Brighthouse Financial as a result of the separation? Am I considered a MetLife, Inc. or Brighthouse Financial client?
- The following policies have transitioned to Brighthouse Financial:
- MetLife Insurance Company USA (now Brighthouse Life Insurance Company)
- New York only: First MetLife Investors Insurance Company (now Brighthouse Life Insurance Company of New York)
- New England Life Insurance Company
- The following policies have remained with MetLife, Inc. and affiliates:
- Group policies
- Auto & Home policies
- Individual life insurance policies and annuity contracts that were issued by:
- Metropolitan Life Insurance Company
- Metropolitan Tower Life Insurance Company
- General American Life Insurance Company
The terms of your policy are not impacted as a result of the separation, and all guarantees associated with the insurance and annuity policies remain in effect. - The following policies have transitioned to Brighthouse Financial:
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Did the separation change the way I pay my policy?
- There are no changes in how you pay your premium. The terms of your policy remain the same and are serviced the same way.
If there is any change in the future, you will be notified about it promptly in writing and with plenty of advance notice. Please keep your contact information updated so we can communicate with you on a timely basis.
- There are no changes in how you pay your premium. The terms of your policy remain the same and are serviced the same way.
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What if I want to cancel, convert, or make other changes to my policy?
- You may continue to do so, as provided for in your contract or policy. The same terms and conditions apply to your policy or contract.
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How can I purchase a Brighthouse Financial product?
- Brighthouse Financial products are available only through a financial advisor. Please contact your financial advisor to find out about how our products could fit your goals.
1 Data as of September 30, 2018, except customer count, which is as of June 30, 2018. From FORTUNE ©2019 FORTUNE Media IP Limited. FORTUNE is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial.