Frequently Asked Questions
Get answers to frequently asked questions.
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- Contact Information
- Company Information
- Policy Information
Contact Information
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Who can I contact about my Brighthouse Financial policy?
- As part of the ongoing transition, annuity and life insurance support questions are serviced by MetLife.
If you work with a financial professional, you can contact that financial professional at your discretion. - Alternatively, contact us on one of the phone numbers listed below:
For General Inquiries:1-800-638-5433Life Insurance Policies:1-800-638-5000Individual Annuities:1-800-638-7732Disability Policies:1-800-929-1492Total Control Account:1-800-638-7283Group Annuities:1-800-560-5001
- As part of the ongoing transition, annuity and life insurance support questions are serviced by MetLife.
Company Information
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Who is Brighthouse Financial?
- Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
With operations headquartered in Charlotte, NC, we have over $200 billion in total assets, more than 2 million customers, and approximately 2.5 million annuity contracts and insurance policies in-force.1 Learn more about our story here.
- Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
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Is Brighthouse Financial an independent company?
- Yes. Brighthouse Financial, Inc. was formerly part of MetLife, Inc. We officially spun off from MetLife, Inc. on August 4, 2017 through the distribution of Brighthouse Financial, Inc. common stock to MetLife, Inc. shareholders and began trading on Nasdaq under the symbol “BHF” on August 7, 2017.
Brighthouse Financial has received strong insurer financial strength ratings from the nation’s top independent rating agencies – view our ratings and learn more about our financial strength here.
- Yes. Brighthouse Financial, Inc. was formerly part of MetLife, Inc. We officially spun off from MetLife, Inc. on August 4, 2017 through the distribution of Brighthouse Financial, Inc. common stock to MetLife, Inc. shareholders and began trading on Nasdaq under the symbol “BHF” on August 7, 2017.
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Which former MetLife, Inc. subsidiaries make up Brighthouse Financial?
- Entities that were separated from MetLife, Inc. and became Brighthouse Financial include Brighthouse Life Insurance Company (formerly MetLife Insurance Company USA), Brighthouse Life Insurance Company of NY (formerly First MetLife Investors Insurance Company) and New England Life Insurance Company. Learn more about our history here.
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Why was Brighthouse Financial spun off from MetLife, Inc.?
- In January 2016, MetLife, Inc. announced that it was planning to spin off a substantial portion of its U.S. Retail business, which was rebranded as Brighthouse Financial. The spin-off was completed in August 2017 and resulted in Brighthouse Financial becoming one of the largest providers of annuities and life insurance in the U.S. As a separate company, Brighthouse Financial benefits from being a focused provider of annuity and life insurance solutions with a specialized set of products designed to help customers protect what they’ve earned and ensure it lasts.
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What’s your relationship to MetLife, Inc. today?
- Brighthouse Financial and MetLife, Inc. are two separate, publicly-traded companies. We have been an independent company since August 4, 2017 and have been listed on Nasdaq under the symbol “BHF” since August 7, 2017. MetLife, Inc. divested its remaining ownership stake in Brighthouse Financial in June 2018 and has no other control. Learn more on our Invest Relations page here.
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How can I purchase Brighthouse Financial stock?
- Shares of Brighthouse Financial can be purchased through Computershare’s Direct Stock Purchase Plan or by contacting your personal stockbroker or financial advisor.
Policy Information
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After the separation, does my policy remain with MetLife, or is it transitioned to Brighthouse Financial? Am I considered a MetLife or Brighthouse Financial client?
- The following policies have transitioned to Brighthouse Financial:
- First MetLife Investors Insurance Company
- MetLife Insurance Company USA
- New England Life Insurance Company
- Group policies
- Auto & Home policies
- Individual life insurance policies and annuity contracts that were issued by:
- Metropolitan Life Insurance Company
- Metropolitan Tower Life Insurance Company
- General American Life Insurance Company
- The following policies have transitioned to Brighthouse Financial:
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As a policyholder, do I have to do anything as a result of the separation? Is there any cost to me?
- No action is required on your part at this time, and there is no additional cost to you as part of this change.
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Are all the guarantees associated with the insurance and annuity policies still in effect?
- Yes.
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Did the separation change the way I pay my policy?
- There are no changes in how you pay your premium. The terms of your policy remain the same and are serviced the same way.
If there is any change in the future, you will be notified about it promptly in writing and with plenty of advance notice. Please keep your contact information updated so we can communicate with you on a timely basis.
- There are no changes in how you pay your premium. The terms of your policy remain the same and are serviced the same way.
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What if I want to cancel, convert, or make other changes to my policy?
- You may continue to do so, as provided for in your contract or policy. The same terms and conditions apply to your policy or contract.
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How did the separation impact my policy with MetLife?
- The separation did not impact on the terms of your policy.
Owners of in-force individual life insurance policies will receive an endorsement changing the name of the issuing company for their policies.
- The separation did not impact on the terms of your policy.
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I have MetLife insurance through my employer. What happens to that?
- We do not anticipate any changes to your employer-sponsored group benefits through MetLife.
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How can I purchase a Brighthouse Financial product?
- Brighthouse Financial products are available only through a financial advisor. Please contact your financial advisor to find out about how our products could fit your goals.
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I was impacted by a natural disaster and want to see if my policy is affected. Where do I find that information?
- The following disaster notice is in effect: Illinois storm disaster (Christian county)
Illinois Bulletin PDF
- The following disaster notice is in effect: Illinois storm disaster (Christian county)
1Data as of September 30, 2018, except customer count, which is as of June 30, 2018.