Contact Us

A message to our customers and financial professionals:

Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. Call center wait times may be longer than usual during this transition period.

We encourage you to visit our new Help Center for up-to-date information regarding these issues and guidance on frequently asked servicing questions.

Contact Customer Service

What to know:

  • Customer service hours: Monday – Friday, 8:30 a.m. – 6:30 p.m. ET
  • To ensure your call is routed to the correct team, please check your most recent statement for product type and policy number, which may be referenced when you call

Annuity Customers

Annuity products:

Group annuity products:

Life Insurance Customers

Life insurance policies ending with BI, BLT, BLW, USU, USV, UT:

Life insurance products ending with US and FM:

Former New England Financial policies:


Total control account:

Individual long-term care servicing support:

Individual long-term care claims:

Disability policies:

Interested in becoming a supplier? Visit the Supplier Program page to apply.

Additional Support
Help Center
Help Center

Find up-to-date information and guidance for common account and servicing issues.

View Account and Servicing Resources

Get answers to frequently asked questions.

See All FAQs
Claim and Service Forms
Claim and Service Forms

Get the policy servicing form you need.

Request a Form