Policy Service & Claims | Brighthouse Financial
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This site was created and intended for use only by financial professionals.

Brighthouse Financial, its agents, and representatives may not give legal, tax or accounting advice and this document should not be construed as such. Clients should confer with their qualified legal, tax and accounting advisors as appropriate.

Like most insurance policies, Brighthouse Financial policies contain certain exclusions, waiting periods, reductions, limitations and terms for keeping them in force. All policies and riders may not be available in all states. Ask your representative for complete details

Brighthouse Financial, Charlotte, NC 28277.

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As part of the ongoing transition, certain Brighthouse Financial features are serviced by MetLife.

Policy Servicing Forms and Claims

As part of the ongoing transition, Brighthouse Financial Policy Service & Claims are serviced by MetLife.

PDF forms bear the MetLife brand, and you’ll be redirected to metlife.com to access online forms. If you have questions about the transition, check out our FAQs.

How to Use These Forms

  1. Find the form you need in the list below.

  2. Download the PDF, print and complete. If an online form is available, you can choose to complete the form online (note, you’ll be directed to metlife.com).

  3. For printed forms, mail or fax your completed form to the contact information shown on the form.

  4. You should receive an email when the change has been processed. If you have any questions, contact customer service at 1-800-638-5433 or your financial professional.