Policy Servicing Forms and Claims

We want to make your experience with Brighthouse Financial a positive one. By working to continually improve our service, we hope to meet your needs quickly and to your complete satisfaction.

Because we have a number of policy servicing forms (e.g., Name or Address Change, Beneficiary Change, Death Claim, etc.), please contact our Customer Service Center at the numbers below to obtain the appropriate form to complete your request. To ensure faster service, please have your annuity contract number or life insurance policy number ready.

  • Annuity Contract Servicing: (800) 882-1292
  • Life Insurance Policy Servicing:
    • Brighthouse SmartCare Hybrid LTC and Brighthouse SimplySelect Term policies: (800) 882-1292
    • All Other Life Insurance Products: (800) 638-5000

You can also contact your financial professional who can help you get the appropriate form.